Terms of service
Terms & Conditions
Last updated: March 31, 2026
Welcome to Custom Wall Co. (“Company,” “we,” “us,” or “our”). By using our website, submitting your information, or requesting our services, you agree to the following Terms & Conditions.
1. Services
Custom Wall Co. provides custom wall design, media wall, TV mounting, accent wall, fireplace wall, and related installation services. All services are subject to availability and confirmation.
2. Use of Website and Forms
By submitting your information through our website, advertisements, or forms, you agree that the information provided is accurate and may be used to contact you regarding your project inquiry or service request.
3. Communication & SMS Terms
By providing your phone number, you consent to receive SMS text messages from Custom Wall Co. regarding your inquiry, appointment scheduling, project updates, estimates, and follow-up communication.
Message frequency varies based on your interaction.
Message and data rates may apply.
You can opt out at any time by replying STOP to any message. For assistance, reply HELP or contact us directly.
Your consent to receive SMS messages is not a condition of purchase.
SMS consent is not shared with third parties or affiliates for marketing purposes.
4. Scheduling & Appointments
Appointments and consultations are scheduled based on availability. Time windows provided are estimated arrival windows and are not guaranteed exact times.
Customers must provide accurate project details, service addresses, and ensure reasonable access to the work area.
5. Payments
Payment terms may vary depending on the project scope. Deposits may be required prior to scheduling or material ordering. Remaining balances are due according to the agreed project terms.
Pricing may vary based on project complexity, materials, customizations, electrical work, structural conditions, or additional requested services.
6. Cancellations & Rescheduling
Customers must provide reasonable notice for cancellations or rescheduling requests. Deposits for custom projects or material orders may be non-refundable once materials have been purchased or work has begun.
7. Limitation of Liability
Custom Wall Co. is not liable for pre-existing wall conditions, hidden structural issues, electrical issues, improper prior installations, or damages resulting from conditions outside of our control.
Customers are responsible for disclosing known wall, electrical, or structural concerns prior to installation.
8. Privacy
Your use of our services is also governed by our Privacy Policy.
9. Changes to Terms
We may update these Terms & Conditions at any time. Updates will be posted on this page with a revised date.
10. Contact Information
Custom Wall Co.
Website: https://customwallco.com
Phone: 813-592-5051
Email: support@customwallco.com